Dear Online Statements,
I have paper records that go back ten years. Ten years. These records do not expire. You propose that I enroll in a “convenient” system that forgets my records after a mere 18 months. If I want to access records older than that you will charge me a fee and send them via U.S. mail, which is what you were doing in the first place.
If your online system is so “secure” why can’t you entrust it with more than 18 months worth of records? If it is so “convenient” why does it do a worse job of managing my account history than I do?
This is supposed to sound compelling why?
Regards,
Dane
P.S. If you ever again mention the “greenness” of online statements versus mailed statements, so help me god I will claw out your throat. There is nothing green about a server farm that needs to run white-hot 24 hours a day, seven days a week, to allow me “access” to my “statements” whenever I “want”.
I’ll tell you what’s green and convenient, and it’s a fucking file cabinet.
